Validation Key Advice

Advice on entering licence keys

If you have registered but have not received a validation key click here.

For advice on entry of CliniClue Xplore validation keys please see CliniClue Xplore Online Help

Note that additional CliniClue services (e.g. CliniClue Xtend, CliniClue Xtra and CliniClue Xploit) require an separate validation key. Details of allocation and use of these keys will be explained to those purchasing these additional services.

Note: If you are using CliniClue 2006 we recommend that you upgrade to CliniClue Xplore the new version of our freeware browser. However, if you are unable to do this at this time please see CliniClue 2006 Licence key advice.

Every couple of weeks someone sends us a message telling us their validation key does not work. When we get a report like this we check the key and almost every time it works.

The most common errors people make are

• Simply mistyping
  • Use the copy-paste option to avoid mistyping
• Data not installed
• Data file expiry
• Incorrectly installing CliniClue
• Reported issue in Microsoft Vista
  • Possible issue when not installed or validated using 'run as administrator'

Advice on each of these is provided on the following pages.